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How to use this course
Welcome!
Why TELUS?
TELUS Core Products
Why SHS
SHS Equipment
SHS Packages
Quiz 1 - SHS
Introduction - TELUS & Koodo
Quiz 2 - Mobility
Why Koodo Internet
Salesforce
Quiz 5 - Salesforce
D2C1 App
Quiz 6 - D2C1 App
Customer Expectation Setting
Soft Closing vs. Hard Closing
Quiz 7 - Soft vs. Hard Closing
Do NOT Sell Scenarios
Quiz 8 - Do NOT Sell Scenarios
Customer Interaction Flow
Next Steps
