CALL CENTER SALES TRAINING


Product Knowledge Modules

TELUS Corporate Training - FOX - FFH

TELUS Corporate Training - FOX - FFH

Throughout this course, you'll learn about our products and best practices to become a skilled sales representative. We'll explain why we partnered with TELUS and build your product knowledge from there.

TELUS Corporate Training - FOX - Mobility

TELUS Corporate Training - FOX - Mobility

Throughout this course, you'll learn about our products and best practices to become a skilled sales representative. We'll explain why we partnered with TELUS and build your product knowledge from there.

TELUS Corporate Training - FOX - SHS

TELUS Corporate Training - FOX - SHS

Throughout this course, you'll learn about our products and best practices to become a skilled sales representative. We'll explain why we partnered with TELUS and build your product knowledge from there.

TELUS Corporate Training - FOX Order Processing & QA

TELUS Corporate Training - FOX Order Processing & QA

Throughout this course, you'll learn about our products and best practices to become a skilled sales representative. We'll explain why we partnered with TELUS and build your product knowledge from there.

Back to All Learning Paths
Learning Path Week 1

Call Centre Corporate Training

This phase of training is designed to equip you with the essential tools and strategies. From mastering effective sales systems to cultivating a winning mindset, this training will guide you every step of the way.
All of our systems have been tested and formulated to provide you with comprehensive sales training to help kickstart your career in sales.
Enroll in Bundle
1 Lessons

Corporate Training - Day 1

HR and Onboarding, Orientation, How to Navigate EDGE Academy and TELUS FFH Product Knowledge.

2 Lessons

Corporate Training - Day 2

5 Steps to a Conversation, Tonality, Matching & Mirroring, SEA Factor, Rapport Building, and Mobility Product Knowledge

3 Lessons

Corporate Training - Day 3

Smart Home Security Product Knowledge & 8 Great Work Habits.

2 Lessons

Corporate Training - Day 4

Law of Averages, Sales Funnel, Taking Control & Early Objection Handling.

Complete Corporate Training to earn your CT Certificate

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Learning Path Week 2

Call Centre Live Phone Training

Here's what you'll learn:

Now that you've completed the first week - Corporate Training, you are now ready to put what you've learnt into practice during Live Phone Training.
Once you have completed a day of training, the next day will unlock. Complete all 5 days to get ready to join the team.
3 Lessons

Live Phone Training - Day 1

Day 1 Agenda & Quiz

4 Lessons

Live Phone Training - Day 2

Day 2 Agenda, Buyers, Triers & Fliers, 4 Impulse Factors & Sales Systems Quiz

4 Lessons

Live Phone Training - Day 3

Day 3 Agenda, 4 Impulse Factors, K.I.S.S. & Quiz

4 Lessons

Live Phone Training - Day 4

Day 4 Agenda, Late Objection Handling & Quiz

3 Lessons

Live Phone Training - Day 5

Day 5 Agenda & Quiz

Complete Live Phone Training to earn your LPT Certificate

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Training Resources

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