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CL-002 - 80% Content Width
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BUILDING AND UNDERSTANDING YOUR CREDIT SCORE: A STEP-BY-STEP GUIDE
Lesson Overview
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Lesson Overview
Welcome! In this lesson, we’ll explore what a credit score really is, why it matters, and most importantly how you can build and maintain a strong score over time. By the end, you’ll have concrete strategies, tools, and a 30-day action plan to begin boosting your credit immediately.
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Following Monday
14:00 PST – Deadline for OSP to log discrepancies & adjustments to Payout reports
Tuesday
Inkeros initiates transfer to OSP.
Friday
- Funds land in OSP bank. Reps can (and should) be paid same day via Wagepoint.
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*****Key Deadline*****
Missing Monday 14:00 PST = your reps wait another week.
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Key Concepts:
Most people spend without realizing where their money goes. They tap their card, forget, and never calculate the total.
Budgeting exposes hidden patterns — Uber Eats, vaping, hobbies, small luxuries — that quietly drain hundreds each month.
Understanding expenses is the first step to knowing your true financial situation.
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Don’t forget your reputation!
Ensure your Google Business listing is complete and accurate, including photos, hours, contact information, and all relevant details. And aim for a 4-star rating or higher. Ask happy reps to leave reviews regularly to help build social proof.
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- 1Don’t overhype or overpromise. Candidates can spot unrealistic claims a mile away. Keep it real and keep it credible
- 2Don’t argue online. Whether it’s in comments or reviews, always stay professional. Defensiveness erodes trust instantly.
- 3Don’t be vague or generic. A bland 'We’re hiring!' post doesn’t appeal to anyone. Show your people, your culture, and your growth; it’s far more effective and makes you stand out!
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Remember!
Recruiting starts long before the first phone call. Every post, every review, and every search result is shaping a candidate’s impression of your team.
Keep it real, keep it consistent, and keep it compliant. When your online presence reflects the culture and opportunity you’re building, it becomes one of your most powerful recruiting tools
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- 1Regularly audit and update templates and links
- 2Maintain clear and accurate communications
- 3Review calendar and candidate notes daily
- 4Leverage automation, but personalize when possible
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What Are Bookkeeper’s Financial Reports?
For a door-to-door service sales business (e.g., selling home services, cellular/mobility plans, security systems, energy contracts), bookkeeper reports track income from closed deals and expenses like contractor commissions, marketing, and operational costs.
Our business model does not manage inventory or payroll taxes for employees — but they still need structured reporting.
The three primary reports are:
Profit & Loss Statement (P&L)
Balance Sheet
Cash Flow Statement
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Sports
For example search for words like: soccer, basketball, hockey, team captain, athlete, varsity, coaching
School
If I were recruiting in Vancouver as an example, I may search: UBC, BCIT, graduation, internship, B.A, B.Comm, committee, fraternity, sorority
Retail
Foot Locker, ALDO, Nordstrom, Champs, “sales associate”, cashier, key holder and so on.
Hospitality
Target words like bartender, server, hostess, FOH/BOH, Earls, Joeys, Boston Pizza, The Keg
Trades
For this category you want to target words like landscaping, snow removal, construction, painter, laborer, yard work.
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How to plug in keywords:
Use job titles, skills, or industries in the keyword section. Platforms will then suggest related terms — for example,if you are searching “Bartender,” it might also bring up “Hostess” or “Busser.” To exclude terms, use NOT followed by the keyword you want to filter out. For example, fill out your ideal titles like bartender or server, and in the keyword section, include NOT IT, which will give you all candidates with that specific hospitality experience, but no mention of IT on their resume.
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Daily Headhunting Target
Use job titles, skills, or industries in the keyword section. Platforms will then suggest related terms — for example,if you are searching “Bartender,” it might also bring up “Hostess” or “Busser.” To exclude terms, use NOT followed by the keyword you want to filter out. For example, fill out your ideal titles like bartender or server, and in the keyword section, include NOT IT, which will give you all candidates with that specific hospitality experience, but no mention of IT on their resume.
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Sample Message:
Hey [Name], hope you’re doing well! I came across your profile on LinkedIn and was impressed with your background in [X]. Just wanted to see if you’re open to new opportunities at the moment — we’re growing the team in [City] and I think you could be a great fit.
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Mastering ATS Management with Careerlister
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🧠 Learning Objectives
By the end of this lesson, learners will be able to:
Navigate the Careerlister ATS platform confidently
Utilize the calendar feature to manage interviews and internal calls
Access and use candidate landing pages effectively
Send efficient and consistent communication using templates
Respond appropriately to candidate messages
Apply best practices to maintain a streamlined ATS process
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Introduction to ATS Management
Careerlister's ATS (Applicant Tracking System) is designed to make recruiting easier by organizing candidate communications, interview schedules, and messages—all in one place. In this module, you'll learn to manage these tools efficiently to support a seamless hiring process.
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Communication Templates: Save Time & Stay Consistent
Streamline communication with pre-loaded, editable email and SMS templates.
How it Works:
Templates are accessible and editable via Administration > Communication Settings
Ensure date and time accuracy
Help filter in the right people—and filter out the wrong ones.
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✅ Lesson Summary
You now know how to navigate Careerlister’s calendar, candidate pages, and message tools.
You’ve learned how to customize communication and apply time-saving features.
Remember: thoughtful ATS use = better onboarding outcomes.
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What to look for
Location + Radius
→ Keep within ~50 km (adjust per market) to avoid commute issues.
Date Posted
→ Recent activity (last 1–90 days) means the candidate is active and more likely to respond quickly.
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Experience
Experience Level → Choose “Entry Level” vs. “Senior” or filter by years of experience.
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- 1Resilience
- 2Drive
- 3Strong communication
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1. Better Job Fit
We match natural traits to the role:
Example: A risk-averse person likely won't enjoy commission-only sales, while someone comfortable with risk will thrive.
2. Reduced Turnover
We avoid hiring people who might:
Burn out
Disengage
Struggle with the role’s social demands
Sales takes energy and extroversion. Highly introverted candidates may not enjoy cold prospecting or daily rejection.
3. Improved Team Dynamics
PI helps us understand:
How candidates respond to coaching
How they collaborate
Which trainers they’ll connect with
4. Faster Ramp-Up
When we know strengths/weaknesses early:
Coaching becomes sharper
Reps ramp up faster
Leaders can scale more effectively
5. Objective Decision-Making
We combine PI data with human judgment for:
Consistent hiring
Reduced bias
Repeatable success
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Key Question:
Can they flex enough to meet the demands of the role?
If yes, they’re still in the running.
Remember: PI is only one piece of the puzzle. Combine it with:
Skills
Willpower
Interview performance
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🔎 What Profiles Thrive in Sales & Leadership?
Click the Boxes below to expand.
These PI types are wired for energy, resilience, and risk-taking:

They are:
Outgoing
Competitive
Comfortable with rejection
Leaders need to sell and scale others

Captains – push accountability
Strategists – build structure
Venturers – thrive in new markets
Each office is unique. Some teams thrive with:
High-energy Promoters
Structured Strategists or Captains
What matters most is defining your ideal characteristics when creating your PI Job Target.
This ensures you’re not just hiring who looks good on paper — you’re hiring people set up to succeed in your environment.
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✅ Summary & Takeaways
PI is a strategic hiring tool — not a gate.
It helps uncover who someone is, not just what they’ve done.
Use PI early in the process, but interpret results in context.
Hire for adaptability, not perfection.
Tailor your PI Job Targets to your specific environment and role demands.
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ES-001 - Confetti Cannon
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ES-003 - Sound Effect
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Welcome to the first module of Assistant Manager Training: Recruiting.
We start here because recruiting is the foundation of every successful office. Without a strong recruiting system, sales won’t happen and growth will stall. That’s why these first three weeks are dedicated to equipping you with the skills, tools, and mindset to consistently add high-quality candidates to our headcount.
This module isn’t just about learning how to recruit effectively yourself; it’s about preparing you to support and lead a recruiting team. The systems and best practices you’ll develop here will serve as the backbone of your organization for years to come.
The module runs from Weeks 1 - 3, and once complete, you’ll have the opportunity to meet with the Director of Recruiting at Inkeros to review your progress, answer questions, and help you sharpen your approach before moving forward.
Your journey to building a high-performing office starts here—with Recruiting.
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PU-007 - Animation Card
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Recap
Script (On-Screen Text):
Overcommunication beats undercommunication.
Proactive recruiters reduce nerves, create clarity, and set new starts up for success.
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Lesson Kickoff: Diagnosing Your Funnel
Before jumping into action, start by pulling your recruiting funnel numbers from the past week. Compare your results to the benchmark metrics shared in the video you just watched.Throughout this exercise, you'll test your knowledge on where your office is falling short—and more importantly, what strategies you would use to improve overall results.
Throughout this exercise, you'll test your knowledge on where your office is falling short—and more importantly, what strategies you would use to improve overall results.
To guide your analysis, use the Recruiting Calculator. This calculator is dedicated to your office and already loaded with your averages from the past two months. By inputting your most recent numbers, you’ll be able to quickly identify what your strategy should be for the week.
Your calculator has been emailed to you separately from the course, so make sure you open it up and use it as your tool throughout this exercise.
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Lesson Kickoff: Leveraging Online Presence For More Resources
Your office’s online presence impacts your recruiting results. Your digital footprint is often the first impression candidates get of your team, so it’s critical that it’s working for you, not against you.
In this exercise, we’ll audit your current office presence — looking at what’s already being done well and where there’s room to grow. From there, we’ll provide clear guidelines on how to strengthen your visibility, improve credibility, and ultimately increase the flow of resumes to your recruiters.
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Lesson Kickoff: How to Write & Manage Ads
Writing a strong ad is one of the most powerful skills an OSP can have. A well-crafted ad not only helps you see what’s working, it attracts the right candidates and equips your recruiter with what they need most: resources, momentum, and options. The stronger your ad, the stronger your pipeline—and ultimately, the stronger your team.
In this exercise, we’ll audit your current office presence — looking at what’s already being done well and where there’s room to grow. From there, we’ll provide clear guidelines on how to strengthen your visibility, improve credibility, and ultimately increase the flow of resumes to your recruiters.
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Lesson Kickoff: Headhunting through the resume database
Writing a strong ad is one of the most powerful skills an OSP can have. A well-crafted ad not only helps you see what’s working, it attracts the right candidates and equips your recruiter with what they need most: resources, momentum, and options. The stronger your ad, the stronger your pipeline—and ultimately, the stronger your team.
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Lesson Kickoff: Identifying the right candidates
Your goal is to become the ultimate talent scout—always on the lookout for candidates who can level up your office, grow headcount, and raise performance averages. In this exercise, we’ll test your understanding of A, B, and C candidates. Remember: being labeled a C doesn’t make someone a bad candidate. Many OSPs started as C’s and, through our training systems, developed into A-level performers. For some of these exercises, use these RESUMES as your
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Lesson Kickoff: Navigating your ATS system
Your goal is to become the ultimate talent scout—always on the lookout for candidates who can level up your office, grow headcount, and raise performance averages. In this exercise, we’ll test your understanding of A, B, and C candidates. Remember: being labeled a C doesn’t make someone a bad candidate. Many OSPs started as C’s and, through our training systems, developed into A-level performers. For some of these exercises, use these RESUMES as your
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Lesson Kickoff: How to pitch and close candidates
Now that you’ve learned the goal behind booking a candidate over the phone, it’s time to put that into practice. Below is the most commonly used recruiting script, along with objection handles to help you navigate real calls. Over the next few days, coordinate with your OSP to set aside time in-office to call candidates through your ATS. Your goal is to book 5–10 candidates, depending on how often you're in. Once you've wrapped up your calls, finish off the TOF module by logging your results and key takeaways. Let’s build your confidence at the top of the funnel!
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Lesson Kickoff: Effective Interviewing
Interviewing is a critical skill every high-performing OSP must master. Your goal isn't just to fill spots, it's to create demand. You want every candidate to want to work with you, while you confidently select the best fit from the pool.
Using the resumes from the “Identifying the Right Candidates” exercise, along with each candidate’s PI Index and PI Interview Guide, evaluate your shortlist and answer the following questions.
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Lesson Kickoff: Vibe Check best practices
Understanding how to interview — and effectively disclose all key information during the prelim lays the foundation for a smooth and successful vibe check process.
To continuously improve, we must track how our reps are performing in vibe checks. Without visibility, we can’t identify where coaching is needed or pinpoint what gaps exist in our interviews. Tracking gives us the data to strengthen both individual performance and the overall candidate experience.
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Lesson Kickoff: Scheduling New Starts
By the end of the interview process, every candidate should feel excited and motivated about working with your company. But if the wrong email is sent or expectations are misaligned, all that effort can quickly be undone.
In this section, we’ll review how to set clear, strong expectations and ensure candidates feel confident and prepared heading into their first day of training.
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Calculating Your Break Even
Key Concepts:
Break even = what you must earn weekly to cover life.
Formula: (Average Monthly Expenses ÷ 4 weeks).
Example: $3,300 ÷ 4 = $825/week. If commissions fall below that, you’re losing money.
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Why it matters:
Many reps don’t know this number. Without it, they might celebrate a $600 week — when in reality, it puts them in the red.
Activity:
Take your monthly average from your budgeting sheet you made in the previous lesson. Calculate your Personal break even in your AM Break Even Point Builder.
Discussion Prompt:
How would knowing your break even earlier in your career have changed your financial habits?
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Key Concepts
Rule of thumb: Save 6 months of living expenses before making large investments.
If your monthly expenses = $3,000 → Goal = $18,000 saved.
Emergency savings principle: General rule of thumb would be to not touch this account. Everything above it can go into investments or other activities.
Tax preparation: Track what’s expensable (car, gas, cell phone) vs. non-expensable. This helps to reduce tax surprises at year-end.
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Activity:
Calculate your 6-month savings target.
Start a dedicated emergency fund account if you have not already
Discussion Prompt:
Why does saving before investing protect you from financial stress?
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Key Concepts:
Personal vs. business expenses: Rent, recruiting, software, travel, bank fees.
Fixed vs. variable costs: Rent stays the same whether you have 5 reps or 15.
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Activity:
Fill out the Business Break Even Tab in the AM Break Even Point Builder.. Plug in sample rent, recruiting, and personal expenses. Calculate how many leaders or sales you need to break even.
Be Prepared to review this with an Inkeros Professional and/or your OSP.
Reflection:
How does being in the field early on when you open change the financial outcome of your office?
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Creates early personal connection and builds comfort outside the office.
Lets leaders share their story and set the tone for success.
Reinforces key mindset habits before the rep’s routines are set.
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Timing: First day after field (or early Day-2).
Format: Dinner, coffee, or breakfast—flexible.
Duration: 30–45 minutes.
Setting: Relaxed, personal location rather than an office meeting.
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1. Choose mentors wisely
Encourage new reps to seek feedback from top performers, not from the loudest voices.
Explain that learning from high performers accelerates results.
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2. Keep work problems at work
Avoid venting at home; outside opinions often lead to wrong advice.
Direct reps to bring challenges to people who have done the role before.
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Purpose
Build early trust and direction with new reps by spending time with them outside the office.
Originally a “New Guys Breakfast,” now most leaders hold a Day-1 Dinner after the rep’s first day in the field.
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Creates early personal connection and builds comfort outside the office.
Lets leaders share their story and set the tone for success.
Reinforces key mindset habits before the rep’s routines are set.
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1. Warm-up (5 min)
Personal check-in, light conversation.
2. Your story (5–7 min)
Why you started, what you struggled with, and what helped.
3. Two core principles (10–12 min)
Mentorship and keeping work issues at work.
4. Expectations (5–8 min)
Outline what “a good first week” looks like and where to get help.
5. Close (2–3 min)
Show appreciation and confirm a short Day-2 follow-up.
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Don’t
Make it a long policy session.
Skip it for time reasons.
Oversell or overhype earnings.
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Do
Keep it conversational and personal.
Share examples of who to shadow or learn from.
Use this as a chance to build trust and alignment.
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Key Takeaway
Breakfast, dinner, or coffee—the format doesn’t matter.
The goal is to create a real connection early, set expectations clearly, and point new hires toward the right influences.