Your Player Snips Are Ready to Copy: Watch the Getting Started Video Hover over each one to get the Player Snip code. Then in another window, open your course curriculum. Find the lesson you wish to place the snip into and put the editor into code view. After putting the editor in code view, paste in the Player Snip. Once the snip is pasted, get out of code view, save the course and then preview the lesson sinde the course player. See the latest updates  

Welcome To Player Snips

Please watch the getting started video below before you begin using your new superpowers

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MISSION
 

Best in the world at connecting customers to their world.

 
VISION
 

#1 in customer choice. #1 in customers' hearts.

 

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BEST VALUE

Unlocking the Potential of Massive Scale

BEST NETWORK

Building the World's Best 5G Network

BEST EXPERIENCE

Delivering the Best Experiences from the Best Team

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THE UN-CARRIER APPROACH

 

What it means: T-Mobile challenges the status quo — breaking away from traditional carrier practices that frustrate customers.

 

Customers first: No contracts, transparent pricing, and no hidden fees. We changed the industry and never stopped.

 

Industry disruption: T-Mobile pioneered contract-free wireless, data rollover, and eliminated overage fees for wireless customers.

 

Your pitch at the door: "We're different because we put you first — no surprise fees, no contracts, and the fastest 5G network."

 

Five Core Values: • Love our customers • One Team • Dream Big • Do it the Right Way • We Won't Stop


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Largest 5G network in the U.S.

Built on low, mid, and high-band spectrum — covering cities, suburbs, AND rural areas.

Not just speed

5G enables seamless video streaming, enhanced mobile experiences, and T-Mobile Business Internet.

Reliability + Coverage + Capacity

The network keeps customers connected wherever they go — competitors can't match our reach.

Business-grade performance

Network slicing, T-Satellite coverage, and 5G standalone infrastructure, competitors don't have this.

The map is your proof point

T-Mobile's coverage map vs. Verizon and AT&T tells the story visually. Use it at the door.

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MAGENTA STATUS

Business customers get rewarded with VIP perks and premium support - loyalty pays.

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FEATURE-RICH PLANS

Unlimited data, priority access, and no hidden fees - everything businesses need bundled in.

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NOTE

Use this link to view price plans.

View Price Plans

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• Always-on protection across Wi-Fi and cellular networks.
• Shields users from phishing, malware, and risky connections.
• Requires app download — easy setup, immediate business security.

• Extends coverage in remote areas where no towers exist for limited data service. (text, photos, internet)
o 650+ dedicated satellites for satellite-to-phone service
• Works only on compatible devices; Currently covers Continental US, PR, southern Alaska.
• Connects automatically when no terrestrial signal is available.

• Optimizes performance during congestion.
o Provides priority and more consistent speeds for business critical apps (video calls, file transfers).
• Works only on 5G Standalone with compatible devices.

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Unlimited domestic calling and texting are included, allowing customers to make and receive calls and send unlimited SMS/MMS messages anywhere in the U.S. without additional usage charges.

Provides access to T-Mobile's nationwide 5G and 4G LTE network. Speeds vary based on coverage, device capability, location, signal strength, and network conditions.

Premium data receives higher network priority before standard data during network congestion, helping maintain faster and more consistent performance.

Allows customers to share their phone's data connection. After the included high-speed hotspot allotment is used, hotspot speeds may be reduced for the remainder of the billing cycle.

Clarifies whether taxes and regulatory fees are included in the monthly price or billed separately.

Eligible plans can receive a monthly discount by enrolling in AutoPay using an eligible payment method.

Describes the maximum streaming resolution available and whether HD/UHD streaming requires activation.

Covers included calling, texting, and data benefits for Canada, Mexico, and international roaming.

Highlights in-flight connectivity and other eligible travel perks.

Summarizes extra value-added services included with the plan.

Outlines current promotional offers and discounts available.

Lists optional services available to customize the plan.

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  • All plans: Unlimited talk, text, and 5G data on America's largest network
  • 5 year Price Guarantee
  • SuperMobile gives optimized Performance during congestion
  • AutoPay saves $5/line/month for Voice lines 1-5
    • Does not include HSI

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THE PRODUCT

Affordable, reliable fixed wireless internet — no cables, no digging, no complex setup. Powered by T-Mobile's national 5G network.

HOW IT WORKS

A gateway/router is installed at the business. Plug in, connect devices, go. Self-setup in most cases — no technician window required.

PRICING

$70/mo includes the router/gateway. Optional Professional Setup: +$10/mo for 24 months. No annual contract. No router purchase cost.

NO SURPRISES

No termination fees. No contract lock-in. Taxes & fees excluded — be transparent about this at the door.

DOOR PITCH

"We can get your business connected today. No contract, no tech waiting around, no hidden fees. Plug in and go."

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Additional lines information for quick reference

 

Be sure you review the details section, which shows offer requirements and promo details

 

Port-in credits per line:
• Credits begin after 60-day validation period
• Only available when porting eligible postpaid number from qualifying carrier

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KEEP & SWITCH

Great for new customers with an open device payment plan or ETF on their unlocked phone and want to keep using their fully compatible device at T-Mobile.

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BREAK FREE

Great for business customers with an open device payment plan or ETF who want to switch to T-Mobile for Business.

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KEEP & SWITCH

What Every Sales Rep Needs to Know

  • Is this a new account?
  • Is customer keeping their current device?
  • Does device have a balance with current carrier?
  • Is the number being ported from eligible carrier?

  • Keep your current phone and switch to T-Mobile
  • Up to $800 per line (max 4 lines)
  • No trade-in required
  • Customer receives Virtual Prepaid Mastercard

  • Open a new account
  • Activate a new voice line
  • Bring their own device (BYOD)
  • Choose an eligibile rate plan
  • Port-in a number from an eligible carrier

  • Metro, T-Mobile Prepaid, Google Voice, T-Mobile MVNO
  • Winbacks (within 90 days)
  • Business accounts with 13+ voice lines

  • Final bill required within 90 days
  • Reimbursement typically within 15 days of submission
  • Taxes not reimbursed

  • Always check the specific device or port-in promo to confirm combinability.
  • Family Freedom / BreakFree: YES (Can be combined on the same account, but not on the same MSISDN)
  • Device promos on the same line: NO
  • Port-in Rebate promos: NO

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Ensuring a Seamless Number Transfer Experience for Every Customer

The port-in process transfers a customer's existing phone number from their old carrier to T-Mobile.
They keep the same number.

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  • General Micro Support


    - Billing review & promo / billing issues
    - Account maintenance like SIM Swaps, Feature updates, and Rate plan changes
    - Ban-to-ban moves, add a line, upsell support
    - Routing to team of experts for micro care support
  • SSN Activations & Migrations


    - Dash is down or erroring on Micro with SSN activation
    - Business credit needd to migrate I/R account to Micro with SSN (I/S)

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  • Back offices sales needs
  • Billing review & promo / billing issues

    - Use MBOSS intake Hub for equipment returns, order inquiries, escalations
  • Overriding credit limits or promo eligibility

    - Only if policy explicitly directs you to engage RSL
  • Order supporting inquiries RSL can't handle

    - RSL handles inbound account maintenance and cancellations / disconnects only.

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Contact the Retail Support Line at1-888-310-8369

Enter the customer's mobile number.

Select Option 5 to engage General Care to be directed to their Team of Experts.

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  • Cancellations/line disconnects

    - Contact RSL or customer calls 611
  • Comprehensive rate plan analysis

    - Bill reduction not in MBOSS scope
  • TFB product support

    - BSS only (Dialpad, Connected Workplace, etc.)
  • Inbound account maintenance calls

    - Call RSL directly for faster response

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  • Equipment returns
  • Order inquiries & escalations
  • Account maintenance & escalations
  • Salesforce 1.0 order fallout
  • Sales adjustments (leader approval required)
  • Courtesy credits (leader approval required
  • Package reroutes
  • Promo enrollment and corrections
  • Partner teaming order support

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